Consider the following activities, which could be undertaken by managers at Air New Zealand. Indicate whether each item is most likely part of:

S - organisational strategies
P - operating plans
A - actual operations or
M - measuring, monitoring and motivating.

Each item has only one correct response.

1. comparing actual revenues with budgeted revenues
2. developing processes for handling customer complaints
3. handling customer complaints
4. hosting an annual employee picnic
5. maintaining high quality customer service
6. negotiating contracts with the flight attendant union over the next six months
7. opening a new route to Perth
8. implementing a new luggage tracking system
9. valuing training for employees to increase organisational competence
10. reporting periodic financial results

Question

Consider the following activities, which could be undertaken by managers at Air New Zealand.  Indicate whether each item is most likely part of:

S - organisational strategies
P - operating plans
A - actual operations or 
M - measuring, monitoring and motivating.

Each item has only one correct response.

1. comparing actual revenues with budgeted revenues 
2. developing processes for handling customer complaints 
3. handling customer complaints 
4. hosting an annual employee picnic 
5. maintaining high quality customer service 
6. negotiating contracts with the flight attendant union over the next six months 
7. opening a new route to Perth 
8. implementing a new luggage tracking system 
9. valuing training for employees to increase organisational competence 
10. reporting periodic financial results

Quizplus · Accepted Answer

The Answer of Consider the following activities, which could be undertaken by managers at Air New Zealand.  Indicate whether each item is most likely part of:

S - organisational strategies
P - operating plans
A - actual operations or 
M - measuring, monitoring and motivating.

Each item has only one correct response.

1. comparing actual revenues with budgeted revenues 
2. developing processes for handling customer complaints 
3. handling customer complaints 
4. hosting an annual employee picnic 
5. maintaining high quality customer service 
6. negotiating contracts with the flight attendant union over the next six months 
7. opening a new route to Perth 
8. implementing a new luggage tracking system 
9. valuing training for employees to increase organisational competence 
10. reporting periodic financial results

Consider the Following Activities, Which Could Be Undertaken by Managers