Question 1

The dimensions of Myers-Briggs Type Indicator combine to form eighteen personality types.

Accepted Answer

The Myers-Briggs Type Indicator (MBTI) combines to form sixteen distinct personality types, not eighteen.

Question 2

Which of the following statements is true of knowledge management?
A) Social media hinders knowledge management.
B) It involves acquiring knowledge, studying problems, attending training, and using technology only within work.
C) It should be a central focus of training design.
D) Creating communities of practice and using "after-action reviews" at the end of each project facilitates knowledge management.

Accepted Answer

Creating communities of practice and using "after-action reviews" are effective strategies for facilitating knowledge management by encouraging the sharing and application of knowledge within an organization.

Question 3

In the context of the Myers-Briggs Type Indicator (MBTI), sensing types will thrive when information is organized and structured. Such individuals are motivated to complete assignments in order to gain closure.

Accepted Answer

The answer of In the context of the Myers-Briggs Type...

Question 4

Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?
A) quality circle
B) focus group
C) support network
D) strategic group

Accepted Answer

A support network refers to a group of individuals, in this context, trainees, who come together to discuss and support each other's progress and application of skills learned in a training or educational setting. This contrasts with the other options which have different specific purposes: quality circles focus on improving organizational processes, focus groups are used for gathering feedback, and strategic groups are about companies in the same industry with similar strategies.

Question 5

Millennials like to learn by working alone and helping others to learn.

Accepted Answer

Millennials are known for their collaborative and hands-on learning styles, which involve working with others and helping them to learn.

Question 6

Compared to other generations, Millennials prefer training methods that allow them to work at their own pace and look to trainers to share their expertise.

Accepted Answer

The answer of Compared to other generations, Millennials prefer training...

Question 7

Which of the following is a major aide in communicating tacit knowledge?
A) Product formula
B) Manual
C) Discussion
D) Procedure document

Accepted Answer

Tacit knowledge is personal, context-specific, and often hard to formalize or communicate. Discussions, through their interactive and personal nature, are a major aide in communicating tacit knowledge, as they allow for the exchange of insights, experiences, and understanding that are difficult to capture in written form.

Question 8

The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three.

Accepted Answer

The traditional classroom-type arrangement is not ideal for role-play exercises as it limits interaction and flexibility needed for group activities.

Question 9

Conference type seating is most appropriate when training involves small group discussions.

Accepted Answer

Conference type seating, characterized by a large, single table with chairs around it, is more suitable for meetings or discussions where everyone is expected to participate equally. For training involving small group discussions, arrangements like classroom, clusters, or round tables are more appropriate to facilitate interaction among smaller groups.

Question 10

In general, it is considered best practice to avoid the use of incandescent lighting in a training room. Such lighting is typically too bright and "harsh."

Accepted Answer

Incandescent lighting is often considered too warm and less efficient compared to modern lighting options like LED or fluorescent lights, but it is not typically criticized for being too bright or "harsh." The main concerns are energy efficiency and heat production.

Question 11

Low levels of opportunity to perform may indicate that ________.
A) training content is not important for the employee's job
B) refresher courses for trainees are not necessary
C) there is no decay in learned capabilities of employees
D) the work environment supports transfer

Accepted Answer

Low levels of opportunity to perform may indicate that the training content is not important for the employee's job, suggesting a misalignment between what is taught and what is needed on the job.

Question 12

Fan-type seating is ineffective for training that includes trainees working in groups and teams.

Accepted Answer

Fan-type seating, while primarily designed for presentations and lectures, can be adapted for group work by having participants turn their chairs to face each other, facilitating teamwork and discussion within the constraints of the seating arrangement.

Question 13

Traditional classroom-type seating makes it difficult for trainees to work in teams.

Accepted Answer

Traditional classroom-type seating, with rows of desks facing the front, limits interaction among trainees, making it difficult for them to engage in team-based activities or discussions.

Question 14

Effective knowledge sharing is most likely when employees ________.
A) believe knowledge management is mandatory
B) see knowledge sharing as a way to obtain a promotion
C) view knowledge as a means to have power over others
D) have easy access to information in the context of their jobs

Accepted Answer

Effective knowledge sharing is more likely when employees have easy access to information relevant to their work, as this facilitates the flow and application of knowledge within an organization.

Question 15

A(n) ________ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.
A) concept map
B) design document
C) performance appraisal
D) action plan

Accepted Answer

An action plan is a document that outlines the steps a trainee and manager will take to ensure that the training is effectively applied to the job, focusing on practical application and follow-up.

Question 16

Which of the following is a concern in organizations regarding the loss of explicit and tacit knowledge?
A) the creation of chief information officer (CIO) positions
B) involuntary employee turnover
C) the retirement of Baby Boomers
D) the increased use of social networking

Accepted Answer

The retirement of Baby Boomers is a concern because it leads to the loss of both explicit and tacit knowledge as experienced employees leave the workforce.

Question 17

Explicit knowledge ________.
A) mainly consists of personal knowledge based on individual experience
B) can be communicated only through discussion
C) can be managed by a knowledge management system
D) is highly influenced by perceptions and values

Accepted Answer

Explicit knowledge is codified and structured, making it easy to communicate, share, and manage through knowledge management systems.

Question 18

Counter to intuition, using managers and employees as trainers decreases the perceived meaningfulness of the training content.

Accepted Answer

Using managers and employees as trainers often increases the perceived meaningfulness of the training content because it is delivered by individuals who have direct experience with the material and its application in the specific organizational context. This approach can make the training more relevant and engaging for participants.

Question 19

In training, the greatest level of support that a manager can provide is to ________.
A) participate in training as an instructor
B) allow trainees to attend training
C) provide trainees opportunity to practice what they have learned
D) provide incentives to attend training

Accepted Answer

The answer of In training, the greatest level of support...

Question 20

With opportunity to perform, activity level refers to the ________.
A) number of trained tasks performed on the job
B) frequency with which trained tasks are performed on the job
C) critical nature of the trained tasks
D) number of employees performing a similar trained task

Accepted Answer

Activity level, when given the opportunity to perform, refers to the frequency with which trained tasks are performed on the job. This focuses on how often an employee engages in the tasks for which they have been trained, rather than the number of tasks, their critical nature, or the number of employees performing similar tasks.

Quiz 5: Program Design

The dimensions of Myers-Briggs Type Indicator combine to form eighteen personality types.

Which of the following statements is true of knowledge management?

In the context of the Myers-Briggs Type Indicator (MBTI), sensing types will thrive when information is organized and structured. Such individuals are motivated to complete assignments in order to gain closure.

Which term refers to a group of two or more trainees who agree to meet to discuss their progress using learned capabilities on the job?

Millennials like to learn by working alone and helping others to learn.

Compared to other generations, Millennials prefer training methods that allow them to work at their own pace and look to trainers to share their expertise.

Which of the following is a major aide in communicating tacit knowledge?

The traditional classroom-type arrangement is good for role-play exercises that involve trainees working in groups of two or three.

Conference type seating is most appropriate when training involves small group discussions.

In general, it is considered best practice to avoid the use of incandescent lighting in a training room. Such lighting is typically too bright and "harsh."

Low levels of opportunity to perform may indicate that ________.

Fan-type seating is ineffective for training that includes trainees working in groups and teams.

Traditional classroom-type seating makes it difficult for trainees to work in teams.

Effective knowledge sharing is most likely when employees ________.

A(n) ________ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.

Which of the following is a concern in organizations regarding the loss of explicit and tacit knowledge?

Explicit knowledge ________.

Counter to intuition, using managers and employees as trainers decreases the perceived meaningfulness of the training content.

In training, the greatest level of support that a manager can provide is to ________.

With opportunity to perform, activity level refers to the ________.