Which of the following statements is true?
A) It is easy to obtain hard data relating to services because services' attributes are intangible.
B) Simultaneous production and consumption of services means that you have to do it right the first time.
C) Customer contact leads to a decrease in variability in the process.
D) Service liability issues center around safety concerns.
E) Manufacturing liability issues often relate to malpractice.

Question

Quizplus · Accepted Answer

Simultaneous production and consumption of services means that there is no opportunity to correct errors after the service is delivered, so it must be done correctly the first time.

Which of the Following Statements Is True