According to Parasuraman, Zeithamel, and Berry, what are the key attributes of services leaders?
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Q36: The Unreliable Supplier Dilemma occurs because service
Q37: A hospital is an example of a
Q38: In services liability issues center around safety
Q39: A gas station is an example of
Q40: Service supply chains are bidirectional, which means
Q42: When a retailer incorrectly feels that the
Q43: The greater potential for increasing customer satisfaction
Q44: Leaders with service vision view service quality
Q45: The SERVQUAL instrument is useful for performing
Q46: _ shows the difference between service delivery
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