The SERVQUAL instrument is accepted as a standard for assessing different dimensions of services quality.
Correct Answer:
Verified
Q53: The SERVQUAL tool for assessing services quality
Q54: W. Edwards Deming developed the SERVQUAL survey
Q55: The two parts of a SERVQUAL survey
Q56: _ shows the difference between expected service
Q57: Which of the following is not one
Q59: Responsiveness, assurance, and intangibles are three of
Q60: Gap 2 shows the difference between _.
A)
Q61: What is the first step in the
Q62: The idea behind fail-safing is to ensure
Q63: State the advantages of the SERVQUAL instrument.
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents