What is the first step in the development of a service blueprint?
A) Identify processes.
B) Isolate fail points.
C) Establish a time frame.
D) Eliminate highest risks.
E) Analyze profits.

Question

Quizplus · Accepted Answer

The first step in developing a service blueprint is to identify the processes involved in delivering the service. This provides a clear understanding of the service delivery system.

What Is the First Step in the Development of a Service