Selective services packages are especially tailored for each customer.
Correct Answer:
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Q92: _ is a service improvement technique that
Q93: One of the objectives of customer benefits
Q94: The first stage of the service benefit
Q95: Which of the following is not a
Q96: Service transaction analysis entails _ rating each
Q98: Generic services packages are of the one-size-fits-all
Q99: Explain the concept of poka-yoke.
Q100: In a customer benefits package, the tangibles
Q101: Which of the following helps service designers,
Q102: Explain service transaction analysis (STA).
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