The advantage of the conformance definition of quality for products is that it is easily quantified.
Correct Answer:
Verified
Q9: Which of the following is the most
Q10: _ refers to the efficiency with which
Q11: _ is the ease of repair for
Q12: Reliability is perhaps the most traditional dimension
Q13: _ is based on customers' opinion of
Q15: _ is the degree to which a
Q16: Which of the following choices correctly matches
Q17: _ are subjective sensory characteristics such as
Q18: _ is the willingness of the service
Q19: In the context of service quality, _
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