Aesthetics are subjective sensory characteristics such as taste, feel, sound, look, and smell.
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Q25: Empathy refers to the knowledge and courtesy
Q26: _ include all of those activities involving
Q27: Service reliability differs from product reliability in
Q28: Conformance is the degree to which a
Q29: _ involves analyzing processes from a systems
Q31: Two of the major emphases in engineering
Q32: Why are cross-functional teams becoming more common?
Q33: _ engineering has resulted in the simultaneous
Q34: Responsiveness is the willingness of the service
Q35: _ include customer support and focusing on
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