The electrical parts salesperson can respond to the fact that she has lost one of her big accounts to a competitor in all of the following ways EXCEPT:
A) visiting the customer quickly and find out why she changed to a competitor.
B) letting the customer know she appreciated the past business she received.
C) being curt and refusing to talk to the customer.
D) treating the former customer like a prospect.
E) telling the customer she can meet future needs.

Question

Quizplus · Accepted Answer

Being curt and refusing to talk to the customer is not a constructive or professional way to respond to losing an account. It does not help in understanding the reasons behind the customer's decision or in attempting to regain their business in the future.

The Electrical Parts Salesperson Can Respond to the Fact That