You are a home appliance salesperson. One of your customers wants his television to be repaired on a holiday, but the company service manager is on vacation. The company regulations say that without written consent from the service manager, service engineers are not allowed to work on holidays. How would you handle this situation?
A) Inform the customer that the company policies are against such a service.
B) Try to obtain approval by phone from the service manager or a higher authority.
C) Advise the customer to seek the help of a freelance service person.
D) Ignore the customer's request until the service manager returns.
E) Provide service without approval and without pay.

Question

Quizplus · Accepted Answer

Obtaining approval by phone from the service manager or a higher authority is a proactive approach that respects company policies while attempting to meet the customer's needs.

You Are a Home Appliance Salesperson