You are the salesperson of an FMCG company. One of your retailers tells you to take back some unsalable goods. You are not sure if the customer's claim is honest or not. You do not want to make the retailer unhappy as he brings you good business. How do you tackle this situation?
A) Ask the customer to avoid being dishonest.
B) Apologize to the customer and inform him that you are not sure of his claim.
C) Give the benefit of doubt to the customer and return the goods.
D) Never return the goods if you are not sure that the customer's claim is true.
E) Return half the merchandise if the customer is correct.

Question

Quizplus · Accepted Answer

Giving the benefit of the doubt to the customer and returning the goods can help maintain a good relationship with the retailer, especially if they bring good business. This approach prioritizes customer satisfaction and trust.

You Are the Salesperson of an FMCG Company