Which of the following is appropriate when e-mailing customers?
A) Do not be afraid to send bad news via e-mail.
B) Use flaming when appropriate in e-mails.
C) If you want to make sure that a message is understood, write it in all capital letters.
D) Use dates, salutations, and friendly closes in e-mails.
E) Send the same message several times to make sure that it reaches the intended receiver(s).

Question

Quizplus · Accepted Answer

Using dates, salutations, and friendly closes in e-mails helps maintain professionalism and clarity in communication, making it the appropriate choice for e-mailing customers.

Which of the Following Is Appropriate When E-Mailing Customers