Edna Wallace is a little worried concerning all the talk she has heard recently about lawsuits due to misrepresentation and breach of warranty. To help her "stay legal," her sales manager should advise her to do all of the following EXCEPT:
A) be accurate when describing her product's capabilities.
B) thoroughly educate all customers before making a sale.
C) avoid making exaggerated claims about product safety.
D) know the technical specifications of the products she sells.
E) make claims or promises of a factual nature.

Question

Quizplus · Accepted Answer

Making claims or promises of a factual nature without ensuring they are accurate and can be substantiated can lead to misrepresentation and breach of warranty. All other options are advisable practices to avoid legal issues related to misrepresentation and breach of warranty.

Edna Wallace Is a Little Worried Concerning All the Talk