When receiving business-related phone calls,
A)you should use frequent verbal responses (such as, "I see")to show that you are listening.
B)it is impolite to say things such as, "I understand" while the other person is speaking.
C)it is perfectly acceptable to put the caller on hold without explanation.
D)do none of the above.

Question

Quizplus · Accepted Answer

A)To inform the speaker that you are following what is being said, short responses of (for example)"I see" or brief clarifying questions are not only acceptable in business phone calls, but highly recommended.

When Receiving Business-Related Phone Calls