Question 1

Briefly describe at least three advantages of a diverse workforce.

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Question 2

When doing business in other cultures, what are some strategies you can use to promote effective intercultural communication?

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Question 3

List at least three areas of nonverbal communication that can differ widely among cultures.

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Question 4

One important social difference among cultures is that of ________ orientation: some cultures emphasize planning and investing while others do not.

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Question 5

Distinguish between "formal" and "informal" cultural rules. Then briefly describe three areas in which differing informal rules can become evident during intercultural communication.

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Question 6

What is culture?

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Question 7

Explain the difference between a high-context culture and a low-context culture, and provide at least one example of each.

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Question 8

While working in a country with a high-context culture, you schedule a meeting with a vendor who lives there. When he shows up 20 minutes after the meeting was supposed to begin, should you take it as a sign of incompetence or disrespect? Explain.

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Question 9

A new employee who speaks English as a second language has just joined the design team you lead. You notice that she often looks confused during conversations. Describe at least three useful strategies for this situation.

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Question 10

What is ethnocentrism, and how can it be overcome?

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Question 11

________ ________ refers to any form of computerized intelligence used to translate one language to another.

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Question 12

In a ________-context culture such as exists in Germany, people rely more on verbal communication and less on circumstances and implied meaning.

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Question 13

Before conducting business in another country, why is it worthwhile to learn common phrases in the native language even if your clients there will speak English?

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Question 14

Briefly describe at least three strategies for writing effective multicultural messages.

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Question 15

Since cultures do not always share the same perspectives on ethical issues, how can you keep messages ethical when communicating interculturally?

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Question 16

List at least three types of nonverbal differences might you encounter when working with businesspeople from other cultures. Provide at least one example of how these differences might cause misunderstandings in communication.

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Question 17

Describe at least three common business activities affected by contextual differences across cultures.

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Question 18

Differences in ________ ________, such as gestures and eye contact, are a major source of misunderstanding during intercultural communications.

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Question 19

How can cultural differences affect communication styles? What general approach should Americans take when writing intercultural correspondence?

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Question 20

When preparing messages for multicultural audiences, it is best to avoid slang and ________ expressions such as "More bang for the buck."

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Quiz 3: Communicating in a World of Diversity