Scenario 16-1. Ron's Rifle Manufacturers is facing tough competition. Recently, their rifles have received bad publicity due to a faulty safety mechanism. Management is determined to increase the quality of the rifles and have the emphasis on quality become Ron's competitive advantage.
-In Scenario 16-1, management feels very strongly that the concept of six sigma also needs to be applied to customer service. Many customers have expressed their dissatisfaction with the current level of customer service. The difference between three sigma and four sigma levels in customer service in a company with 1,000 employees and 10 stages would be which of the following?
A) 100 dissatisfied customers
B) 200 dissatisfied customers
C) 375 dissatisfied customers
D) 439 dissatisfied customers

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The Answer of Scenario 16-1. Ron's Rifle Manufacturers is facing tough competition. Recently, their rifles have received bad publicity due to a faulty safety mechanism. Management is determined to increase the quality of the rifles and have the emphasis on quality become Ron's competitive advantage.
-In Scenario 16-1, management feels very strongly that the concept of six sigma also needs to be applied to customer service. Many customers have expressed their dissatisfaction with the current level of customer service. The difference between three sigma and four sigma levels in customer service in a company with 1,000 employees and 10 stages would be which of the following?
A) 100 dissatisfied customers
B) 200 dissatisfied customers
C) 375 dissatisfied customers
D) 439 dissatisfied customers