A hospital asks customers a single question: "How likely is it that you would recommend our hospital to a friend or colleague?" What tool is the hospital using to measure its service performance?
A)Net Promoter Score (NPS)
B)Efficiency Score Index (ESI)
C)Satisfaction Score Index (SSI)
D)Productivity Improvement Score (PIS)

Question

Quizplus · Accepted Answer

The hospital is using the Net Promoter Score (NPS) to measure its service performance. NPS is calculated based on responses to the question of how likely individuals are to recommend the service to others, which is exactly the question being asked.

A Hospital Asks Customers a Single Question: "How Likely Is