A restaurant administered a survey to its customers asking them a single question: "How likely is it that you would recommend our restaurant to a friend or colleague?" It received the following scores: 8,3,6,10,8,4,9,10,7,9,5,9.What is the net promoter score (NPS)for the restaurant?
A)1
B)2
C)3
D)5

Question

Quizplus · Accepted Answer

NPS = % of promoters - % of detractors = (45% - 0%) = 45%

A Restaurant Administered a Survey to Its Customers Asking Them