Question 1

The primary reason small businesses can compete with larger manufacturing companies is increases in productivity.

Accepted Answer

False

Question 2

The operations management system starts with inputs that are transformed into outputs using transformation processes.

Accepted Answer

This statement accurately describes the basic concept of the operations management system. Inputs such as materials, labor, and equipment are transformed through various processes into outputs such as products or services.

Question 3

According to the text,a key to worker productivity is ergonomics.

Accepted Answer

Ergonomics is often cited as a key factor in enhancing worker productivity by designing workspaces and tools that improve comfort and efficiency.

Question 4

Auto salvage businesses use synthetic systems in order to produce parts and scrap iron.

Accepted Answer

Auto salvage businesses primarily dismantle wrecked or decommissioned vehicles to sell usable parts and recycle materials like scrap iron, rather than producing parts or materials through synthetic systems.

Question 5

Manufacturing in the United States accounts for approximately 25 percent of gross domestic product.

Accepted Answer

Manufacturing in the United States accounts for about 11-12 percent of the gross domestic product, not 25 percent.

Question 6

To boost quality,the manager of each Krispy Kreme location is encouraged to make doughnuts differently to match local tastes.

Accepted Answer

Krispy Kreme is known for maintaining a consistent product quality and taste across all locations, rather than altering recipes to match local tastes.

Question 7

The outputs in an operations management system include all physical and intangible resources that come into a business.

Accepted Answer

Outputs in an operations management system refer to the final products or services produced by the system, not the resources that come into a business. Inputs are the resources that come into the system.

Question 8

Restaurants use the analytic system since they use food,painting,and human resources to produce their good/service.

Accepted Answer

Restaurants primarily use the transformation system, not the analytic system, as they transform inputs (food, labor, etc.) into outputs (meals, dining experiences) rather than breaking down a raw material into several products.

Question 9

Scheduling is necessary to maximize levels of efficiency and customer service.

Accepted Answer

Scheduling helps to allocate resources effectively and ensure that tasks are completed within a given timeframe, leading to increased efficiency. It also enables businesses to meet customer demands and expectations by providing timely and reliable service.

Question 10

Service providers need and use operations management just as much as product manufacturers do.

Accepted Answer

Service providers also have to manage their resources, processes, and customers to achieve efficiency and effectiveness in delivering their services. Operations management helps service providers optimize their capacity, improve quality, reduce costs, and enhance customer satisfaction.

Question 11

All the outputs a business produces,including the unintentional outputs,must be considered in the output phase of operations management.

Accepted Answer

All outputs, intentional or unintentional, must be considered in the output phase of operations management to ensure that the business is operating efficiently and responsibly.

Question 12

Custom printing shops and custom jewelry makers use the continuous process in the production of their good/service.

Accepted Answer

Custom printing shops and custom jewelry makers typically use a job production or batch production process, which is focused on producing items in small quantities or even unique single items tailored to specific customer requirements, rather than a continuous process which is used for high volume, standardized production.

Question 13

A method to determine the efficiency of a business is known as productivity.

Accepted Answer

Productivity measures the efficiency of a business by comparing the output produced to the inputs used.

Question 14

Feedback is the necessary written communication that links a control system to the other phases of operations management.

Accepted Answer

Feedback is a crucial component of a control system, but it is not limited to written communication; it can also be verbal or through other forms of communication. Feedback links the control system to other phases of operations management by providing information on performance relative to standards, but it is not exclusively in written form.

Question 15

Mass customization is a process where products are produced on a mass basis and then sold to a variety of customers interested in that product.

Accepted Answer

Mass customization involves producing goods tailored to individual customer preferences while still achieving economies of scale, not just selling mass-produced items to various customers.

Question 16

The higher the output per labor-hour ratio,the less efficient the operating system.

Accepted Answer

The statement is false. The higher the output per labor-hour ratio, the more efficient the operating system.

Question 17

It has been found that older technology does not significantly decrease a company's productivity.

Accepted Answer

Studies and practical observations often show that older technology can lead to inefficiencies, increased maintenance costs, and decreased productivity compared to using up-to-date technology, which tends to be more efficient, secure, and supportive of new business processes.

Question 18

Productivity in the service sector of the U.S.economy has decreased over the last decade.

Accepted Answer

Productivity in the service sector of the U.S. economy has actually increased over the last decade. According to the Bureau of Labor Statistics, productivity in the nonfarm business sector, which includes the service sector, increased by 1.7% from 2009 to 2019.

Question 19

Microbreweries or winemakers use the continuous process in producing their product.

Accepted Answer

The answer of Microbreweries or winemakers use the continuous process...

Question 20

Productivity in service-related businesses has not grown as rapidly as in manufacturing businesses because service businesses are more capital intensive.

Accepted Answer

Productivity in service-related businesses has not grown as rapidly as in manufacturing businesses mainly because services cannot be standardized and automated to the same extent as manufacturing processes. This often requires a higher level of skilled labor and personal interaction with customers, which cannot be easily replaced by technology. Capital intensity is not the primary factor affecting productivity growth in service-related businesses.

Quiz 18: Operations-Management