Question 1

Which stress reaction has the best potential to permanently terminate a stress episode?

Accepted Answer

Problem solving directly addresses the cause of stress, potentially resolving the issue and ending the stress episode permanently. Other options may temporarily alleviate stress but do not solve the underlying problem.

Question 2

Which of the following is targeted directly at the stressor itself?

Accepted Answer

Problem solving is a direct approach to addressing the stressor itself by identifying the problem and finding solutions to mitigate or eliminate it.

Question 3

Clarise's self-esteem was threatened when she lost several court cases in her law practice.To make up for this stressful reality, she concentrated on becoming a competitive amateur sailing champion.Which defense does this illustrate?

Accepted Answer

Compensation is a defense mechanism where an individual attempts to make up for deficiencies or feelings of inadequacy in one area of life by excelling or overachieving in another area. In this case, Clarise compensates for her professional setbacks by striving to excel in a completely different field, sailing.

Question 4

Which of the following statements about social support and stress is least accurate?

Accepted Answer

Social support can come from various sources, not just the family. While family can be a significant source of support, friends, co-workers, and other social networks also play crucial roles in providing support for dealing with work stress and other stressors. The effectiveness of social support depends on the nature of the stressor and the type of support needed, rather than the source being exclusively the family.

Question 5

What are job resources? Explain the term and describe the four areas or categories of job resources that show up in organizations.Please provide an example of each of the four categories.

Accepted Answer

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Question 6

Diana's first job was as an air traffic controller, a position she found very stressful.Realizing that this wasn't for her, she found another job as a management trainee and resigned from her air traffic controller position.Her reaction to stress was one of

Accepted Answer

Diana's response to stress involves identifying a problem (her job being too stressful) and taking steps to solve it (finding a new, less stressful job), which is indicative of problem-solving behavior.

Question 7

What is abusive supervision and what effect does it have on employees and the organization?

Accepted Answer

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Question 8

After Alex was fired from his job, he went home and ripped up his small tomato patch.His reaction to stress was one of

Accepted Answer

Displacement is a defense mechanism where an individual redirects their emotional feelings from the original source of stress to a less threatening target. In this case, Alex redirected his feelings of anger or frustration from losing his job towards destroying his tomato patch, an unrelated and less threatening object.

Question 9

Define and discuss "work engagement." What does it mean in the workplace and what are its consequences?

Accepted Answer

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Question 10

Alexis, a writer, experienced much stress when she could not get her novel published.In response, she resolved to become a superior literature teacher.Which defense mechanism is at work here?

Accepted Answer

Compensation is a defense mechanism where an individual overachieves in one area to compensate for failures in another. Alexis is compensating for her inability to publish her novel by aiming to excel in teaching literature.

Question 11

Bob's boss criticizes him for turning in a report late.The stressed-out Bob responds "I'm not the only one.Everyone else around here turns in late reports too." This is probably an example of

Accepted Answer

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Question 12

What is work engagement and why should organizations want to cultivate it?

Accepted Answer

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Question 13

It was clear to everybody that the advertising campaign designed by Edwin had been a flop-sales had fallen rather than risen.Although under considerable stress and embarrassed, Edwin put up a false front, smiling and speaking positively about the campaign.What defense mechanism was he exhibiting?

Accepted Answer

Reaction formation is a defense mechanism where an individual behaves in a way that is directly opposite of how they feel. In this scenario, Edwin is acting positive and smiling about the campaign, despite it being a failure and him feeling stressed and embarrassed, which is a classic example of reaction formation.

Question 14

Which of the following statements concerning defence mechanisms is FALSE?

Accepted Answer

Defence mechanisms are psychological strategies brought into play by individuals to manage stress and anxiety but do not confront the stressor directly. Instead, they often involve a degree of denial or distortion of reality.

Question 15

Tanya is a nurse who has been stealing medical supplies from the hospital where she works.To cope with the stress provoked by her guilt, she tells herself that "all the nurses steal supplies." In fact, they don't.Tanya is exhibiting

Accepted Answer

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Question 16

What is techno-stress and what are the five dimensions of techno-stress?

Accepted Answer

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Question 17

What is bullying and what factors distinguish it as a stress-inducing form of conflict?

Accepted Answer

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Question 18

What is cyberbullying and what are the different forms it can take?

Accepted Answer

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Question 19

Many studies of physiological reactions to stress have concentrated on

Accepted Answer

The cardiovascular system is a common focus in studies of physiological reactions to stress, as stress can significantly impact heart rate, blood pressure, and overall cardiovascular health.

Question 20

An essential assumption about the job demands-resources model is that high job resources foster work engagement, while high job demands exhaust employees physically and mentally, and lead to burnout.Explain how this is so and how job resources can be applied to help buffer the negative impact of excessive job demands.Provide examples to help illustrate your answer.

Accepted Answer

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Quiz 13: Conflict and Stress