Question 1

Discuss the basic principles of effective cross-cultural communication.

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Question 2

Renswartz Realty recently implemented a suggestion system.They placed suggestion boxes in various locations throughout the organization and asked employees to put written ideas for improvement in the boxes.However, after six months very few employees have provided suggestions.You have been hired as a consultant to improve the system.You need to tell management what a suggestion system is, why their system is not very effective, and what they can do to make it more effective.What will you tell them?

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Question 3

The Stinky Cheese Company has just realized that they must the lower pay of all employees.They need to inform employees about the new policy, but they are concerned about employees' reaction and resistance to it.They want to make sure that employees perceive the new policy as fair.What should they do?

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Question 4

Managerial communication at the Smelly Cheese Company has long been a problem.Employees have been complaining for years that managers do not provide them with information they need to perform their jobs and that there is a general lack of openness on the part of management.In the words of one employee, "Communication in this company stinks!" This has raised an important question among senior management: Can managers be trained to improve their communication? You have been hired to answer this question and to explain to them how the company might proceed with the training of its managers to improve communication.What will you tell them?

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Question 5

Discuss the basic principles of effective communication.

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Question 6

Discuss three techniques that an organization can use to improve communication.

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Question 7

________ is first and foremost used to attract and recruit new employees.

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Question 8

What is active listening? Describe the main techniques involved.

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Question 9

Providing a clear and consistent image of the positive and distinctive features of an organization as an employer is known as ________.

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Question 10

The Stinky Cheese Company is opening a new plant and needs to hire several hundred new employees.Unfortunately, it is having a very difficult time attracting and recruiting new employees due to the false perception that it is a smelly place to work.You have been hired as a consultant to help them with employer branding.What will you tell them about employer branding in terms of what it is, what kind of factors it conveys, and how best to convey it?

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Question 11

What can an organization do to improve the perceived fairness of controversial policies?

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Question 12

ACME Realty wants to provide employees with feedback, but have found that the traditional approach of having the boss tell employees how they are doing has become time consuming and difficult as the number of employees continues to increase.The company is considering using 360-feedback, but management does not know very much about it.They have hired you to explain to them what it is and what it can be used for.What will you tell them?

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Quiz 10: Communication