Procedural and interactional fairness are more critical for organizational citizenship behaviour than distributive fairness.

Question

Quizplus · Accepted Answer

Procedural and interactional fairness focus on the fairness of the processes used to make decisions and the quality of interpersonal treatment people receive. These aspects are more critical for organizational citizenship behavior because they directly affect how employees perceive their value and respect within the organization, influencing their willingness to go above and beyond their job requirements. Distributive fairness, while important, primarily concerns the fairness of outcomes, which has a more indirect effect on such behaviors.

Procedural and Interactional Fairness Are More Critical for Organizational Citizenship