Question 1

According to Spitzberg and Cupach,competent communication means being both ______ and ______.
A)stern;compassionate
B)monotone;lyrical
C)effective;appropriate
D)depth;breadth

Accepted Answer

Competent communication involves being effective in achieving communication goals and appropriate in fitting the context and relationship.

Question 2

According to the Adler and Proctor textbook,the more communicatively competent a manager is,the more ______ employees are with that manager.
A)dissatisfied
B)satisfied
C)angry
D)disenchanted

Accepted Answer

Communicative competence in a manager typically leads to better understanding, clearer expectations, and more effective conflict resolution, which generally results in higher employee satisfaction.

Question 3

Maja is not one to make demands of her employees.Instead,Maja tends to create rules that are not so concrete and do not require her to go through several layers of the organizational chart to have her rules followed.Maja is MOST likely to be employing which theoretical framework?
A)self-control theory
B)expectation violations theory
C)uses and gratifications theory
D)organizational identification and control theory

Accepted Answer

Maja's approach aligns with the organizational identification and control theory, which emphasizes creating a shared identity and values within an organization, allowing employees to self-regulate and follow guidelines without strict enforcement.

Question 4

Leader-member exchange suggests one's ______ status with a manager might increase supportive communication from that manager.
A)out-group
B)religious
C)marital
D)in-group

Accepted Answer

Leader-member exchange theory posits that individuals in the "in-group" have higher quality relationships with their managers, leading to increased supportive communication.

Question 5

Which of the following routes does the elaboration likelihood model suggest will be taken by a person who is motivated (interested and involved)in persuasion?
A)middle route
B)roundabout route
C)peripheral route
D)central route

Accepted Answer

The elaboration likelihood model suggests that a motivated person will take the central route, which involves careful and thoughtful consideration of the persuasive message.

Question 6

Erin has developed very strong beliefs and values in her life,but does not always share information about herself with others.Which theory applies to Erin's keeping much of her personal information to herself?
A)communication privacy management theory
B)uncertainty reduction theory
C)servant leadership theory
D)linear communication theory

Accepted Answer

Communication privacy management theory explains how individuals manage the disclosure and privacy of personal information, which aligns with Erin's behavior of keeping much of her personal information to herself.

Question 7

Alfie and Romeo met a few months ago and,ever since,Romeo has begun to mirror the ways that Alfie carries textbooks,sits when in the library,and buys a certain beverage from the local coffee house.This mirroring is known as which of the following?
A)reciprocity effect
B)redundancy effect
C)acclimation effect
D)go along to get along effect

Accepted Answer

The reciprocity effect refers to the tendency of individuals to mirror or mimic the behaviors and actions of others, often as a way to build rapport or social connection.

Question 8

Bakari is preparing his research study to determine how people evaluate their interactions with others.Which of the following pairs of theories would he find to be the MOST helpful to include as bases for his research?
A)expectancy violations theory and social exchange theory
B)face-negotiation theory and social comparison theory
C)uses and gratifications theory and expectancy violations theory
D)uncertainty reduction theory and uses and gratifications theory

Accepted Answer

Expectancy violations theory and social exchange theory are most relevant for evaluating interactions. Expectancy violations theory examines how unexpected behaviors affect communication, while social exchange theory focuses on the costs and benefits of social interactions.

Question 9

Which of the following suggests your expectations determine how you evaluate your interactions with others?
A)in-and-out group theory
B)expectancy violations theory
C)social exchange theory
D)expectancy violations theory and social exchange theory

Accepted Answer

Expectancy violations theory suggests that our expectations determine how we evaluate our interactions with others. Social exchange theory also suggests that our expectations about the costs and benefits of a relationship influence our satisfaction with it.

Question 10

Shaniqua's boss asked her if she would have the weekly financial report completed by the usual deadline of 4:00 pm on Friday afternoon.Shaniqua replied that she definitely would have that report completed on time.This is an example of which type of communication?
A)indirect
B)direct
C)circumventive
D)circular

Accepted Answer

Shaniqua's response is straightforward and clear, indicating a direct form of communication.

Question 11

Hermione has discovered that after she began expanding her social media network,her friends Harry and Ron began to use the same social network,even before it became quite popular with other people.Which framework might explain how Hermione influenced Harry and Ron to become early adopters of the network?
A)agenda-setting
B)uses and gratifications
C)diffusion of innovations
D)symbolic convergence

Accepted Answer

The diffusion of innovations framework explains how new ideas and technologies spread within a society or from one society to another. It suggests that early adopters, like Hermione, can influence others, such as Harry and Ron, to adopt new innovations before they become widely popular.

Question 12

Brad is experiencing difficulty in reconciling that he has less power that his boss,Stephanie.It seems as though he is always adjusting his behavior when he is in a conversation with her.Which theory might BEST explain Brad's changes when he is talking with Stephanie?
A)politeness theory
B)communication accommodation theory
C)uses and gratifications theory
D)expectancy violations theory

Accepted Answer

Communication accommodation theory explains how individuals adjust their communication styles to match or differ from their conversational partners, often to gain approval or manage social distance, which aligns with Brad's behavior changes when interacting with his boss.

Question 13

Which theory suggests that if you want to prevent a potentially damaging counter-persuasive effort,the best thing you can do is to forewarn receivers to expect the persuasive effort?
A)inoculation theory
B)expectation violations theory
C)uncertainty reduction theory
D)social exchange theory

Accepted Answer

Inoculation theory suggests that forewarning individuals about a persuasive attempt can help them build resistance to it, similar to how a vaccine works by exposing the immune system to a weakened form of a virus.

Question 14

Which theory suggests that individuals will reveal or conceal risky behavior based on the potential rewards for doing so?
A)communication privacy management theory
B)expectation violations theory
C)uncertainty reduction theory
D)uses and gratifications theory

Accepted Answer

Communication privacy management theory suggests that individuals manage the disclosure of private information based on the perceived risks and rewards of revealing or concealing that information.

Question 15

Communication accommodation theory suggests that ______ can be a means of asserting power.
A)converging
B)reverting
C)diverging
D)inverting

Accepted Answer

Diverging can be a means of asserting power as it involves emphasizing differences between oneself and others, often to maintain social distance or assert dominance.

Question 16

Systems theory makes the general point that patterns of communication can be ______ or ______.
A)indirect;direct
B)in violation;complementary
C)symmetrical;bald on record
D)symmetrical;complementary

Accepted Answer

Systems theory suggests that communication patterns can be symmetrical, where parties mirror each other's behavior, or complementary, where parties engage in different but mutually reinforcing behaviors.

Question 17

According to the Dainton and Zelley textbook,too much ______ might exacerbate tensions between two groups in a workplace.
A)communication
B)cohesion
C)out-grouping
D)retrograde socialization

Accepted Answer

The answer of According to the Dainton and Zelley textbook,too...

Question 18

______ leaders are those skilled at understanding both themselves and others.
A)Authoritative
B)Transformational
C)Transitional
D)Linear

Accepted Answer

Transformational leaders are known for their ability to understand and inspire both themselves and others, fostering positive change and development.

Question 19

Being direct is likely to be an effective choice because there is less room for misunderstanding.This type of direct communication is known as which of the following?
A)native
B)bald on record
C)obtrusive
D)assonant

Accepted Answer

Bald on record is a type of direct communication that is characterized by its lack of subtlety. It is often used in situations where it is important to be clear and concise, such as when giving instructions or making a request.

Question 20

What is the theory stating that context influences expectations for how interactions will occur?
A)social comparison theory
B)expectancy violations theory
C)accommodation theory
D)social exchange theory

Accepted Answer

Expectancy violations theory states that context influences expectations for how interactions will occur.

Quiz 12: What Should a Communicator Do

According to Spitzberg and Cupach,competent communication means being both and .

According to the Adler and Proctor textbook,the more communicatively competent a manager is,the more ______ employees are with that manager.

Maja is not one to make demands of her employees.Instead,Maja tends to create rules that are not so concrete and do not require her to go through several layers of the organizational chart to have her rules followed.Maja is MOST likely to be employing which theoretical framework?

Leader-member exchange suggests one's ______ status with a manager might increase supportive communication from that manager.

Which of the following routes does the elaboration likelihood model suggest will be taken by a person who is motivated (interested and involved) in persuasion?

Erin has developed very strong beliefs and values in her life,but does not always share information about herself with others.Which theory applies to Erin's keeping much of her personal information to herself?

Alfie and Romeo met a few months ago and,ever since,Romeo has begun to mirror the ways that Alfie carries textbooks,sits when in the library,and buys a certain beverage from the local coffee house.This mirroring is known as which of the following?

Bakari is preparing his research study to determine how people evaluate their interactions with others.Which of the following pairs of theories would he find to be the MOST helpful to include as bases for his research?

Which of the following suggests your expectations determine how you evaluate your interactions with others?

Shaniqua's boss asked her if she would have the weekly financial report completed by the usual deadline of 4:00 pm on Friday afternoon.Shaniqua replied that she definitely would have that report completed on time.This is an example of which type of communication?

Brad is experiencing difficulty in reconciling that he has less power that his boss,Stephanie.It seems as though he is always adjusting his behavior when he is in a conversation with her.Which theory might BEST explain Brad's changes when he is talking with Stephanie?

Which theory suggests that if you want to prevent a potentially damaging counter-persuasive effort,the best thing you can do is to forewarn receivers to expect the persuasive effort?

Which theory suggests that individuals will reveal or conceal risky behavior based on the potential rewards for doing so?

Communication accommodation theory suggests that ______ can be a means of asserting power.

Systems theory makes the general point that patterns of communication can be or .

According to the Dainton and Zelley textbook,too much ______ might exacerbate tensions between two groups in a workplace.

______ leaders are those skilled at understanding both themselves and others.

Being direct is likely to be an effective choice because there is less room for misunderstanding.This type of direct communication is known as which of the following?

What is the theory stating that context influences expectations for how interactions will occur?