Myles is studying a system to lessen the number of complaints about the Help Desk.He has formally studied the service counter at Wal-Mart,Target and Kohl's department stores;as well as listened in to complaint phone calls to a hotel booking site.He is trying to see how other organizations work at lessening complaints and also how they handle complaints.This would be what type of analysis?
A)Complaint processing
B)Design analysis
C)Problem analysis
D)Outcome analysis
E)Informal benchmarking

Question

Quizplus · Accepted Answer

Myles is comparing and researching how other organizations handle complaints and trying to learn from their methods. This is known as informal benchmarking.

Myles Is Studying a System to Lessen the Number of Complaints