Michael,a systems analyst,is preparing a closed wiki site for Northstate Bank.He has written permission from eight other companies to view their internal wiki sites,and also has approval from his manager and the project team to use these other sites for ideas and structure.This would be a form of:
A)Business Process Automation
B)Business Process Improvement
C)Informal Benchmarking
D)Formal Benchmarking
E)Technology Analysis

Question

Quizplus · Accepted Answer

This scenario describes the use of other companies' internal wiki sites as a benchmarking tool to gather ideas and structure for Northstate Bank's closed wiki site. Since the benchmarking is intentional and with the purpose of improving Northstate Bank's own internal processes, it can be classified as formal benchmarking rather than informal.

Michael,a Systems Analyst,is Preparing a Closed Wiki Site for Northstate