Marshall appreciates the absolute silence at Henry's Public Library. He is impressed with the arrangement of the books as they are segregated according to the genres, authors, and publication dates. In this scenario, Marshall is impressed by the _____ of Henry's Public Library.
A) green practices
B) product layout
C) computer-aided design
D) servicescape

Question

Quizplus · Accepted Answer

The servicescape of a library refers to the physical environment and the way it is designed to create a specific atmosphere and experience for the users. In this case, Marshall is impressed by the arrangement of the books and the overall silence of the library, which are all elements of the servicescape.

Marshall Appreciates the Absolute Silence at Henry's Public Library