Question 1

Harry, an architect working for Buildext Corp., uses a software program to create blueprints of buildings planned by him. This software enables him to create 3-D drawings that make his presentation effective. In this scenario, which of the following software does Harry use to create the blueprints?

Accepted Answer

Computer-aided design (CAD) software is used by architects like Harry to create detailed 3-D drawings and blueprints of buildings.

Question 2

GRT Logistics takes the help of the latest technology to get its processes done. It uses fully programmed systems for which human control is not required at all. These systems operate the machinery and equipment on their own to perform a variety of tasks. In this scenario, GRT Logistics has _____ its processes.

Accepted Answer

GRT Logistics has automated its processes by using fully programmed systems that operate machinery and equipment without human intervention.

Question 3

LightZone Inc., a manufacturer of LED lamps, uses a software to create programmed instructions for its automated equipment to ensure that its products are made as efficiently as possible. In this scenario, LightZone most likely uses _____ to program the automated equipment.

Accepted Answer

Computer-aided manufacturing (CAM) software is used to create programmed instructions for automated equipment to manufacture products efficiently.

Question 4

_____ enables users to test, analyze, and optimize their designs through computer simulations.

Accepted Answer

Computer-aided engineering (CAE) software allows users to perform simulations and analyses on their designs to optimize and test them before physical prototypes are made.

Question 5

Which of the following statements is true of computer-integrated manufacturing (CIM)?

Accepted Answer

CIM allows firms to produce custom-designed products quickly and at low costs by integrating various manufacturing processes with computer technology.

Question 6

Steagrillz, a restaurant, uses pleasant music and lighting along with an impressive décor to attract customers. In the context of servicescape, Steagrillz is trying to impress its customers with its _____.

Accepted Answer

Ambience refers to the overall atmosphere or environment of a place, which includes elements like music, lighting, and décor.

Question 7

Which of the following statements is true of robots?

Accepted Answer

Robots are commonly used to perform tasks that are dangerous, repetitive, or require precision, which are often undesirable or unsafe for human workers.

Question 8

Brendon, an employee of ADG Machinery, uses a software program that helps him test, analyze, and optimize his machine designs through computer simulations. While running the computer simulations, he corrects the flaws before approving the designs. In this scenario, Brendon uses _____.

Accepted Answer

Brendon uses computer-aided engineering (CAE) software, which is used for testing, analyzing, and optimizing designs through simulations.

Question 9

Abraham, an engineer at Softos Inc., wants to test his building designs for flaws and optimize them before submitting them to his clients. Which of the following software is most likely to be used by Abraham for this purpose?

Accepted Answer

Computer-aided engineering (CAE) software is used for testing and optimizing designs for flaws, making it suitable for Abraham's needs.

Question 10

Enterprise resource planning (ERP) systems are:

Accepted Answer

ERP systems are complex because they integrate various business processes and require significant customization and configuration to meet the specific needs of an organization.

Question 11

Samantha, a programmer working for GameZone Inc., uses a software program that enables her to create drawings quickly and easily. The software also allows her to create 3-D drawings. In this scenario, which of the following types of software does Samantha use?

Accepted Answer

Computer-aided design (CAD) software is used for creating precise drawings and technical illustrations, including 3-D models, which aligns with Samantha's needs.

Question 12

The term servicescape refers to the:

Accepted Answer

Servicescape refers to the physical environment where interactions between customers and service providers occur, influencing customer perceptions and experiences.

Question 13

During sales at her accessories store, Manila likes to display large signs in the store window to attract customers. She also puts up placards to display the reduced prices for all the items. This allows her to handle sales without increasing the number of sales staff. The given scenario exemplifies:

Accepted Answer

The scenario describes improvements in the servicescape, which refers to the physical environment of a service business that can influence customer perceptions and behavior.

Question 14

Thermos Inc. recently acquired robots to make thermometers in its factory. Teresa, the CEO of Thermos, instructs her employees to use software to program the robots to build thermometers as efficiently as possible. In the context of the given information, Thermos Inc. most likely to use _____ to program the robots.

Accepted Answer

Computer-aided manufacturing (CAM) software is used to control machinery and automate manufacturing processes, making it the most suitable choice for programming robots to build thermometers efficiently.

Question 15

Identify a true statement about services.

Accepted Answer

The quality of services is primarily based on customer perceptions because services are intangible and subjective experiences.

Question 16

Marshall appreciates the absolute silence at Henry's Public Library. He is impressed with the arrangement of the books as they are segregated according to the genres, authors, and publication dates. In this scenario, Marshall is impressed by the _____ of Henry's Public Library.

Accepted Answer

The servicescape of a library refers to the physical environment and the way it is designed to create a specific atmosphere and experience for the users. In this case, Marshall is impressed by the arrangement of the books and the overall silence of the library, which are all elements of the servicescape.

Question 17

Computer-integrated manufacturing (CIM) results when a:

Accepted Answer

The answer of Computer-integrated manufacturing (CIM) results when a:
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Question 18

_____ takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

Accepted Answer

Computer-aided manufacturing (CAM) software is used to create programmed instructions for robots and machinery to manufacture products efficiently.

Question 19

Which of the following exemplifies an improvement in a servicescape?

Accepted Answer

Changing the lighting in a store is an improvement in the servicescape, which refers to the physical environment where a service process takes place.

Question 20

Identify a true statement about robots.

Accepted Answer

The answer of Identify a true statement about robots.
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Quiz 17: Operations Management: Putting It All Together