Baylaine is a company that sells affordable, low-end cell phones. Baylaine's customers can register product or service complaints with the company through emails; the company's customer support team replies to customer queries and complaints within five hours of the receipt of an email. In the context of customer relationship management, Baylaine most likely establishes _____ with its customers.

Question

Quizplus · Accepted Answer

Baylaine establishes limited relationships with its customers as it provides basic customer support through email, which is typical for companies dealing with a large customer base and offering low-end products.

Baylaine Is a Company That Sells Affordable, Low-End Cell Phones