Flectamp, a new cell phone manufacturer, introduced a smart phone model, Linkul X3.4, which gets charged on solar power. Television advertisements about this product show that the phone needs to be charged only once a week. Hence, several customers pre-booked this model before its launch. But after the launch of Linkul X3.4, 80 percent of its customer reviews on the Internet were bad. In the context of customer satisfaction, which of the following traps did Flectamp most likely fall into?
A) Limited relationship
B) Full partnership
C) Overpromising
D) Foretokening

Question

Quizplus · Accepted Answer

Flectamp overpromised by claiming that the phone only needs to be charged once a week, which led to customer dissatisfaction when the phone did not meet this expectation.

Flectamp, a New Cell Phone Manufacturer, Introduced a Smart Phone