Question 1

Maurice, a project manager, organizes a video conference in his office to discuss a new project with his team. During the meeting, his team members complain that his office is freezing cold and that they are not able to focus on the discussion. Which of the following types of communication barriers is Maurice's team experiencing in the given scenario?

Accepted Answer

The team is experiencing a physical barrier because the cold temperature in the office is a physical condition that is hindering their ability to focus and communicate effectively during the meeting.

Question 2

Studies suggest that three days after a presentation, people retain more from an oral presentation than from a visual presentation.

Accepted Answer

Studies generally suggest that people retain more information from visual presentations compared to oral presentations, as visuals aid in memory retention.

Question 3

An advantage of Google Presentations software is that it is invulnerable to hackers.

Accepted Answer

No software is completely invulnerable to hackers; vulnerabilities can exist in any system.

Question 4

Ideally, the opening of your business presentation will summarize your key points.

Accepted Answer

The opening of a business presentation should capture attention and set the stage, not summarize key points, which are typically covered in the body of the presentation.

Question 5

When drafting an email using block paragraphs, you should use single spacing between paragraphs.

Accepted Answer

Block paragraphs typically use double spacing between paragraphs to clearly separate them without indenting the first line.

Question 6

When Imex Industries, a European product manufacturing company, started a partnership with a foreign product manufacturing company called Munimez Inc., they both suffered in the initial stages of planning and production because of differences in lingual semantics. In the given scenario, both companies most likely faced _____ to communication.

Accepted Answer

The companies faced language barriers due to differences in lingual semantics, which refers to the meaning and interpretation of words and phrases in different languages.

Question 7

If you receive unwanted questions in the middle of your presentation, you should remind the questioner that there will be time for questions at the end.

Accepted Answer

It is generally considered good practice to manage the flow of a presentation by addressing questions at designated times, such as at the end, to maintain focus and ensure the presentation proceeds smoothly.

Question 8

Which of the following statements is true of effective business communication?

Accepted Answer

Effective business communication involves seeking and understanding feedback from the audience to ensure the message is understood and to facilitate a two-way exchange of information.

Question 9

Mercy Eston, a start-up company, has a small office space. Its employees often complain about the lack of personal space because of a congested seating arrangement and lack of a proper ventilation system. In this scenario, the employees of Mercy Eston are most likely facing _____ to communication.

Accepted Answer

The employees are facing physical barriers to communication due to the congested seating arrangement and lack of proper ventilation, which can hinder effective communication.

Question 10

Which of the following statements is true of communication barriers?

Accepted Answer

Communication barriers can arise in a number of different forms, including physical barriers, language barriers, cultural barriers, and psychological barriers.

Question 11

In the context of communication barriers, _____ can range from a document that looks like a wall of type to a room that's freezing cold.

Accepted Answer

Physical barriers refer to tangible obstacles in the environment that hinder communication, such as uncomfortable room conditions or poorly formatted documents.

Question 12

Gimn Sphere, a content development firm, rents a small building and moves its marketing team there to make room for new content developers. The new building is smaller than Gimn Sphere's main office, with smaller cubicles and a poor heating system. The marketing team members are unhappy with the new environment, which directly affects their productivity. In the given scenario, the marketing team is most likely facing _____ to communication.

Accepted Answer

The marketing team is facing physical barriers to communication due to the smaller cubicles and poor heating system in the new building, which are affecting their productivity.

Question 13

The finance and the marketing department of a company are required to collaborate on a project. However, the two teams face significant challenges while trying to communicate with each other because of the use of jargon specific to each department. In the given scenario, which of the following communication barriers do the teams face?

Accepted Answer

The teams face language barriers due to the use of department-specific jargon, which hinders effective communication.

Question 14

Fiola is undergoing a special training session to understand the theory of relativity. Mark, Fiola's tutor, conducts the training sessions for her. Mark uses jargon, and this makes it difficult for Fiola to comprehend the theory. In this scenario, which of the following communication barriers is most likely interfering with Fiola's understanding of the theory?

Accepted Answer

Mark's use of jargon creates a language barrier, making it difficult for Fiola to understand the theory.

Question 15

Uncomfortable chairs at a conference can create a(n) _____ to communication.

Accepted Answer

Uncomfortable chairs are a physical barrier because they can cause discomfort, distracting attendees and hindering effective communication.

Question 16

During his English class, Ingrid was struggling to focus on the presentation given by his professor as the classroom was freezing cold. Also, the professor's table was creaking. In this scenario, both the cold atmosphere in the classroom and the creaking table are _____ to communication.

Accepted Answer

The cold atmosphere and the creaking table are physical barriers to communication as they are environmental factors that can distract or hinder the ability to focus and effectively communicate.

Question 17

In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.

Accepted Answer

Noise is any interference that causes the message you send to be different from the message your audience understands.

Question 18

Which of the following factors is likely to create a language barrier to communication?

Accepted Answer

The use of slang can create a language barrier because it may not be understood by everyone, especially those from different cultural or linguistic backgrounds.

Question 19

Drumming one's fingers on a desk while talking can distract the audience and create a _____ to communication.

Accepted Answer

Drumming fingers is a form of body language that can distract the audience, creating a barrier to effective communication.

Question 20

Fiona, an industrial psychologist, is asked to give a presentation on the benefits of healthy colleague relationships to the employees of a textile company. In her presentation, Fiona uses various technical terms, all related to the subject of psychology, because of which the employees find it difficult to understand her and quickly lose interest in the presentation. In the given scenario, the employees of the textile company face a(n) _____ to communication.

Accepted Answer

The employees face a language barrier because Fiona uses technical psychological terms that the employees do not understand.

Quiz 5: Business Communication: Creating Delivering Messages That Matter