Question 1

Discuss how managers can help groups manage conflict effectively.

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Question 2

Explain why group members conform to norms.

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Question 3

Social loafing can be a very detrimental practice to the effectiveness of an organization.Explain what is meant by this concept and discuss three specific steps that managers can take to reduce or to eliminate this undesirable work behaviour.

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Question 4

Explain why it is important for groups to have a balance of conformity and deviance and a moderate level of cohesiveness.

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Question 5

Discuss group decision making processes including the perils of groupthink and how creativity can be promoted.

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Question 6

Describe the two phases of group development in the punctuated-equilibrium model.

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Question 7

Discuss the two sources of organizational conflict and how managers might resolve the situation.

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Quiz 10: Managing Teams