My friend said to me,"Recently,I bought a pair of shoes.I wore them for a few days but noticed the laces would not stay tied.I took the shoes back to the store but the clerk said the laces were fine.I won't buy that brand of shoe again." According to which of the following definitions did my friend judge the shoes as being of "low quality?"
A)User-based
B)Value-based
C)Product-based
D)Judgmental

Question

Quizplus · Accepted Answer

The user-based definition of quality is based on the user's personal experience and satisfaction with the product. In this case, your friend judged the shoes as low quality because they did not meet their expectations in terms of usability (the laces not staying tied).

My Friend Said to Me,"Recently,I Bought a Pair of Shoes