_____ is a people-focused management system that aims at continual
Increase in customer satisfaction at continually lower real cost.
A)Kaizen
B)Human resources management
C)Total Quality
D)Process management

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a people-focused management system that focuses on meeting customer needs and expectations by continually improving processes and reducing costs. It involves every employee in the organization, from top management to line workers, and seeks to create a culture of continuous improvement. TQM also involves the use of statistical tools and techniques to measure performance and identify areas for improvement.

_____ Is a People-Focused Management System That Aims at Continual