In the employee training at Rob and Diane's restaurant,the moments of truth include all of the following EXCEPT:
A)friendly greeting to each customer on arrival.
B)face recognition using latest scanning software.
C)samples of different items.
D)a genuine thank-you on leaving.

Question

Quizplus · Accepted Answer

The use of face recognition software is not typically considered a moment of truth in restaurant service, as it is not directly related to the customer's experience of the food or service. The other options mentioned, such as greeting the customer, providing samples, and expressing gratitude upon leaving, are all key moments of truth that can significantly impact the customer's overall satisfaction with their dining experience.

In the Employee Training at Rob and Diane's Restaurant,the Moments