Question 1

Which statement best applies to total quality management (TQM)?

Accepted Answer

Total Quality Management (TQM) is a customer-oriented philosophy that emphasizes continuous improvement and involves all employees in the organization, impacting various aspects of organizational behavior.

Question 2

What is an important advantage of the application of knowledge and skills for understanding organizational behaviour?

Accepted Answer

Experiential learning is an important advantage because it involves actively engaging with real-world situations, allowing individuals to apply knowledge and skills in practical contexts, leading to deeper understanding and retention.

Question 3

Management involves the coordination of activities and human resources for the accomplishment of organization goals.

Accepted Answer

Management is the process of planning, organizing, directing and controlling activities and resources to achieve organizational goals. It involves coordinating and supervising the efforts of individuals and teams towards the achievement of common objectives.

Question 4

It is often how we behave in the midst of change that determines whether change will fail or result in success.

Accepted Answer

Our attitude and actions in response to change greatly impact the outcome of that change. A positive and adaptable mindset can lead to successful outcomes, whereas resistance or negative attitudes can lead to failure.

Question 5

A change initiative often results in failure.

Accepted Answer

Change initiatives often fail due to factors like resistance to change, lack of clear vision, inadequate communication, and insufficient resources or support.

Question 6

The study of individual differences is the main focus of anthropology.

Accepted Answer

The study of individual differences is not the main focus of anthropology. Anthropology is the study of human societies, cultures, and their development. While individual differences may be an aspect of anthropological research, it is not the main focus.

Question 7

A complete understanding of organizational behaviour requires only an understanding of the organizational context within which human behaviour is acted out.

Accepted Answer

A complete understanding of organizational behavior requires knowledge of both the organizational context and the individual behaviors, motivations, and interactions within that context.

Question 8

In the midst of change,people often become rigid and reactive rather than open and responsive.

Accepted Answer

This statement is true. When people are faced with change, they can feel uncertain and insecure, prompting them to hold onto what is familiar and resist new ideas or approaches. They may feel threatened by change and become defensive or resistant, rather than being open and adaptable to the new circumstances.

Question 9

What is the relationship between abductive reasoning and design thinking?

Accepted Answer

The answer of What is the relationship between abductive reasoning...

Question 10

How is objective knowledge developed in any field of study?

Accepted Answer

Objective knowledge in any field is primarily developed through basic and applied research, which involves systematic investigation and experimentation to establish facts and reach new conclusions.

Question 11

Martha uses her knowledge of organizational behaviour principles at work.What is she demonstrating?

Accepted Answer

Martha is demonstrating skill development as she applies her knowledge of organizational behaviour principles in a practical setting, enhancing her ability to perform effectively at work.

Question 12

Early research with individuals,groups,and organizations in the midst of environmental change found that change is often experienced as a threat,which leads to a reliance on well-learned and dominant forms of behaviour.

Accepted Answer

Research indicates that when faced with environmental change, individuals and groups often perceive it as a threat, prompting them to revert to familiar and dominant behaviors as a coping mechanism.

Question 13

A business firm's interaction with the environment is a characteristic of an open system.

Accepted Answer

An open system is characterized by its interaction with its environment, which includes receiving inputs from and generating outputs into its environment. A business firm is an open system as it interacts with its market environment, regulatory environment, social environment, technological environment, and other external factors.

Question 14

Alex told his supervisor about the inconsistencies between the new product and the old.What is he demonstrating?

Accepted Answer

Alex is demonstrating critical thinking by identifying and communicating inconsistencies between the new product and the old.

Question 15

The informal organization is the unofficial part of the system.

Accepted Answer

The informal organization is not officially appointed or recognized, but exists within the system and influences how work is done.

Question 16

What makes developing skills different from acquiring objective knowledge?

Accepted Answer

Developing skills often involves structured practice and feedback, which are essential for skill improvement, whereas acquiring objective knowledge can rely more on deduction, empirical testing, and induction.

Question 17

Managing organizational behaviour in a turbulent environment is challenging.Globalization,workforce diversity,and technological innovation are three factors that contribute to this challenge.What is the fourth factor?

Accepted Answer

Moral and ethical behaviour is a significant factor in managing organizational behaviour, especially in a turbulent environment, as it influences decision-making, company culture, and stakeholder trust.

Question 18

The Human Resource Manager of the organization considers certain skills necessary to be successful.Which skills is she/he looking for in new employees?

Accepted Answer

The answer of The Human Resource Manager of the organization...

Question 19

Role set,norms,and intragroup and intergroup behavioural dynamics are key aspects in the field of psychology.

Accepted Answer

The answer of Role set,norms,and intragroup and intergroup behavioural dynamics...

Question 20

Organizational behaviour is considered a blended discipline.

Accepted Answer

Organizational behavior is considered a blended discipline because it incorporates concepts and theories from various fields such as psychology, sociology, anthropology, and management.

Quiz 1: Organizational Behaviour and Opportunity

Which statement best applies to total quality management (TQM) ?