The definitions of quality as applied to manufacturing do not apply well to services.
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Q11: Russell Ackoff concluded that management should focus
Q12: Low-cost procurement is the primary responsibility of
Q13: Logistics activities protect quality after goods are
Q14: Customers are commonly involved in the delivery
Q15: The production of services typically requires a
Q17: Many companies now require that their suppliers
Q18: Market research and active solicitation of customer
Q19: The President's Quality Award is the (U.S.)federal
Q20: A service can be defined as any
Q21: In a typical manufacturing system,which of the
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