Customers are commonly involved in the delivery of the service process by being present when the service is being performed.

Question

Quizplus · Accepted Answer

Customers are often present and actively involved in the service delivery process, whether it be receiving medical treatment, being served at a restaurant, or participating in a fitness class. Their presence and participation can contribute to the success or failure of the service experience.

Customers Are Commonly Involved in the Delivery of the Service