Which of the following is NOT TRUE regarding service quality?
A)Output of services is generally more intangible than manufacturing output.
B)Quality is more easily measured in manufacturing than in service operations.
C)The timing of product manufacturing is more important than on-time service delivery.
D)Services are generally more labor intensive than manufacturing processes.

Question

Quizplus · Accepted Answer

Timing is crucial in both manufacturing and service operations. In fact, on-time service delivery is often critical in establishing a competitive advantage in service operations. Therefore, the statement that the timing of product manufacturing is more important than on-time service delivery is not true.

Which of the Following Is NOT TRUE Regarding Service Quality