Conditions that facilitate high quality service employees include:
A)reward systems that recognize cost-cutting behaviors.
B)work environments that isolate employees from customers.
C)supervisors who act more as coaches and mentors than as administrators.
D)specialized job assignments such as greeting customers.

Question

Quizplus · Accepted Answer

Supervisors who act more as coaches and mentors than as administrators can provide support and guidance to employees, which can result in better job satisfaction and higher quality service. Reward systems that recognize cost-cutting behaviors may lead to employees sacrificing quality for the sake of cutting costs, and work environments that isolate employees from customers may prevent them from understanding and meeting customer needs. Specialized job assignments such as greeting customers may not be effective if employees are not adequately trained and supported in their roles.

Conditions That Facilitate High Quality Service Employees Include