Common characteristics of small businesses that hinder the implementation of TQ principles include all of the following EXCEPT:
A)little focus on the customers.
B)little employee discretion and empowerment.
C)lack of a structured information system.
D)lack of professional management expertise.

Question

Quizplus · Accepted Answer

Small businesses often have a strong focus on their customers due to their smaller size and reliance on repeat business. The other options (B,C, and D) are common barriers to implementing TQ principles in small businesses.

Common Characteristics of Small Businesses That Hinder the Implementation of TQ