Critical to quality (CTQ)characteristics in the Six Sigma methodology cannot be linked to customer satisfaction.

Question

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Critical to quality (CTQ) characteristics in the Six Sigma methodology are directly linked to customer satisfaction. CTQs are the specific features of a product or service that the customer values the most and have a significant impact on customer satisfaction. A major goal of Six Sigma is to identify and improve the CTQs to achieve higher customer satisfaction.

Critical to Quality (CTQ)characteristics in the Six Sigma Methodology Cannot