Maintaining a clean,well-lighted waiting room in a doctor's office is an example of which service quality dimension?
A)Competence
B)Courtesy
C)Assurance
D)Tangibles

Question

Quizplus · Accepted Answer

Tangibles refer to the physical appearance of a service provider's facilities, equipment, personnel, and communication materials. Maintaining a clean and well-lighted waiting room falls under this dimension.

Maintaining a Clean,well-Lighted Waiting Room in a Doctor's Office Is