According to Garvin's quality dimensions,which one of the following definitions does NOT match the associated dimension?
A) Dimension: features; Definition: the "bells and whistles" of a product
B) Dimension: aesthetics; Definition: how a product looks, feels, smells, etc.
C) Dimension: reliability; Definition: a product's primary operating characteristics
D) Dimension: conformance; Definition: the degree to which the product meets pre-established standards
Correct Answer:
Verified
Q23: Which of the following is NOT TRUE
Q24: Suppose an advertisement for an automobile stresses
Q25: The outcome of the production process that
Q26: Dave noticed that where he gets his
Q27: Measurable performance levels that define the quality
Q29: Bill designs and maintains the inventory management
Q30: Leading practices of customer focused organizations include
Q31: Maintaining a clean,well-lighted waiting room in a
Q32: Employees' ability to convey trust and confidence
Q33: The net present value of the customer
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