Any employee who comes in direct contact with customers can obtain useful information simply by engaging in conversation and listening to customers.This is an example of:
A)focus groups
B)direct customer contact
C)field intelligence
D)study complaints

Question

Quizplus · Accepted Answer

The Answer of Any employee who comes in direct contact with customers can obtain useful information simply by engaging in conversation and listening to customers.This is an example of:
A)focus groups
B)direct customer contact
C)field intelligence
D)study complaints

Any Employee Who Comes in Direct Contact with Customers Can