_____ quality is the outcome of the production process and what is delivered to the customer.
A)Delivery
B)Actual
C)Service
D)Design

Question

Quizplus · Accepted Answer

Actual quality refers to the physical characteristics, features, and performance of a product or service, as perceived by the customer. It is the outcome of the production process and what is delivered to the customer. Delivery quality, on the other hand, refers to the reliability and timeliness of the delivery process, while service quality refers to the overall customer experience and satisfaction. Design quality, meanwhile, refers to the inherent features and characteristics of a product or service.

_____ Quality Is the Outcome of the Production Process and What