Ayesha Drummond, a manager at Hi-Yield Investment Group, is not always able to control her temper at work. If anyone contradicts her, she gets red in the face, raises her voice, and challenges others' opinions. Ayesha's assistant, Violeta Padilla, feels threatened and upset when Ayesha gets angry. Violeta has noticed that her own and others' decision-making ability is hindered by Ayesha's negative moods. Violeta decides to take the initiative and discuss her concerns directly with Ayesha. Of the following, what should Violeta focus on in the discussion?
A)Violeta should say that she cannot work for a manager who gets angry because she is an introvert who needs a quiet environment.
B)She should inform Ayesha that Ayesha does not have a good understanding of her own emotions.
C)She should explain that Ayesha's subordinates want to feel comfortable making decisions, but her outbursts create an atmosphere of fear.
D)Violeta should read Ayesha passages taken from a recent journal article on emotional intelligence in the workplace.
E)Violeta should accuse Ayesha of being irrational and conclude that she has no business being a manager.

Question

Quizplus · Accepted Answer

Violeta should focus on explaining how Ayesha's behavior affects the team's ability to make decisions and creates a fearful atmosphere, which is a constructive approach to addressing the issue.

Ayesha Drummond, a Manager at Hi-Yield Investment Group, Is Not