Question 1

Adam Fallon, a newly promoted manager at Drone World, puts in long hours and recently went out of his way to help a coworker finish a task on time. Adam is demonstrating

Accepted Answer

Adam is demonstrating organizational citizenship by going above and beyond his job requirements to help a coworker, which reflects a voluntary commitment to the organization.

Question 2

A(n)________ is a collection of feelings and beliefs.

Accepted Answer

Attitude is a collection of feelings and beliefs.

Question 3

William Merck, manager of Will's Way, is always smiling, pointing out the bright side of negative situations, and giving uplifting advice. Predict the most likely condition of the subordinates who work for William.

Accepted Answer

A manager who is positive and uplifting can create a motivating and supportive work environment, which can lead to higher performance levels among subordinates.

Question 4

The need for ________ is the extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having associates get along with one another.

Accepted Answer

The need for affiliation refers to an individual's concern with establishing and maintaining good interpersonal relationships, being liked, and ensuring that associates get along well with one another.

Question 5

Which of the following is an example of someone applying a terminal value?

Accepted Answer

Terminal values are the end goals or desired states of existence that a person strives to achieve, such as self-respect, happiness, or inner harmony. Na's carefulness not to compromise herself reflects a terminal value, as it indicates a focus on maintaining her integrity and self-respect.

Question 6

A(n)________ value is a personal conviction about lifelong goals or objectives.

Accepted Answer

Terminal values are personal convictions about lifelong goals or objectives.

Question 7

A(n)________ value is a personal conviction about desired modes of conduct or ways of behaving.

Accepted Answer

Instrumental values are personal convictions about desired modes of conduct or ways of behaving.

Question 8

Manager Scott Fairchild is upset because another valuable employee has just submitted her letter of resignation. Liana Cho is experienced, knowledgeable, and has gained much insight over the years into Synergy Company's culture and the software industry in general. She will be missed. Scott is alarmed by Synergy's high turnover rate. What is one thing he might do to address this problem effectively?

Accepted Answer

Praising employees for excellent performance and giving them the freedom to use their judgment can increase job satisfaction and reduce turnover by making employees feel valued and empowered.

Question 9

Which of the following refers to the terminal and instrumental values that are guiding principles in an individual's life?

Accepted Answer

A value system refers to the set of terminal and instrumental values that serve as guiding principles in an individual's life.

Question 10

Which of the following terms refers to what managers are trying to achieve through work and how they think they should behave?

Accepted Answer

Values refer to what managers are trying to achieve through work and how they think they should behave.

Question 11

Jayden Johnson, a production manager at AKC, has successfully developed a cost-effective nebulizer that has made a lasting contribution to the firm. Which of the following terminal values most likely helped Jayden develop this product?

Accepted Answer

A sense of accomplishment likely motivated Jayden to develop a cost-effective nebulizer, as it reflects the desire to achieve and contribute meaningfully to the firm.

Question 12

People who are most likely to experience negative moods are

Accepted Answer

People high on negative affectivity are predisposed to experience negative emotions and moods.

Question 13

Organizational citizenship behaviors are an employee's

Accepted Answer

Organizational citizenship behaviors refer to voluntary actions by employees that go beyond their formal job requirements, such as helping others and being proactive, which contribute positively to the organization.

Question 14

Ayesha Drummond, a manager at Hi-Yield Investment Group, is not always able to control her temper at work. If anyone contradicts her, she gets red in the face, raises her voice, and challenges others' opinions. Ayesha's assistant, Violeta Padilla, feels threatened and upset when Ayesha gets angry. Violeta has noticed that her own and others' decision-making ability is hindered by Ayesha's negative moods. Violeta decides to take the initiative and discuss her concerns directly with Ayesha. Of the following, what should Violeta focus on in the discussion?

Accepted Answer

Violeta should focus on explaining how Ayesha's behavior affects the team's ability to make decisions and creates a fearful atmosphere, which is a constructive approach to addressing the issue.

Question 15

The need for power is the extent to which an individual desires to

Accepted Answer

The need for power refers to an individual's desire to control or influence others, often to achieve personal or organizational goals.

Question 16

Teresa Perez manages twelve employees at Muy Delicioso, a Mexican fast-food chain. She believes in the quality of the food, has a high degree of loyalty toward Muy Delicioso as a company, and is proud of the difference its presence has made in the community. Teresa is demonstrating organizational

Accepted Answer

Teresa's belief in the quality of the food, loyalty to the company, and pride in its community impact demonstrate her organizational commitment.

Question 17

Which of the following defines emotion?

Accepted Answer

The answer of Which of the following defines emotion?
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Question 18

Managers who have ________ perform some of their figurehead and spokesperson roles and persuade others both inside and outside the organization of the organization's merits.

Accepted Answer

The answer of Managers who have ________ perform some of...

Question 19

The collection of feelings and beliefs that managers have about their organization as a whole is known as organizational

Accepted Answer

Organizational commitment refers to the feelings and beliefs that managers and employees have about their organization as a whole, reflecting their loyalty and attachment to the organization.

Question 20

The employees at Software Solutions wear casual clothes, play pool at lunch, and bring their children to work. When Adrienne Sidon joined the company, no one explained these unwritten rules to her; she just figured them out. These informal codes of conduct followed by Software Solutions employees are known as

Accepted Answer

Norms are informal codes of conduct that are understood and followed by members of a group, such as the casual dress code and other behaviors at Software Solutions.

Quiz 2: Values, Attitudes, Emotions, and Culture: the Manager As a Person