Question 1

The process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals is known as
A)organizing.
B)leading.
C)controlling.
D)coordinating.

Accepted Answer

Controlling is the process where managers monitor and regulate the performance of an organization to ensure that goals are being met efficiently and effectively.

Question 2

Managers at Foster and Zapp Construction set up a stringent job interview process by which management applicants are carefully screened at different levels of the organization before they are hired, attempting to increase the chance that newly hired managers will have the knowledge and skills they need to be successful within the organization. By using this process, Foster and Zapp is using ________ control.
A)concurrent
B)feedforward
C)feedback
D)MBO

Accepted Answer

Feedforward control involves taking proactive measures to ensure that potential problems are addressed before they occur, such as screening applicants to ensure they have the necessary skills and knowledge.

Question 3

Control by means of a comprehensive system of rules and standard operating procedures that shape and regulate the behavior of divisions, functions, and individuals is known as bureaucratic control.

Accepted Answer

Bureaucratic control involves using formal rules, procedures, and authority to guide and regulate the actions and behaviors within an organization.

Question 4

Futura Fabricators gives specifications to its suppliers of raw materials in an attempt to improve the quality of those raw materials and to minimize and anticipate the problems they are likely to face in the conversion process. This is an example of ________ control.
A)concurrent
B)feedforward
C)feedback
D)bureaucratic

Accepted Answer

Feedforward control involves taking proactive measures to prevent problems before they occur by setting standards and specifications in advance.

Question 5

Adaptive cultures are those whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective.

Accepted Answer

Adaptive cultures are characterized by flexibility and responsiveness, allowing organizations to adjust to changes and challenges effectively, thereby supporting growth and goal achievement.

Question 6

Standard operating procedures are mechanisms for clan control.

Accepted Answer

Standard operating procedures are mechanisms for bureaucratic control, not clan control. Clan control relies on shared values and norms within a group, while bureaucratic control uses formal rules and procedures.

Question 7

Output control procedures are used at every management level of an organization.

Accepted Answer

Output control procedures are implemented at various management levels to ensure that the outputs of processes meet the desired standards and objectives, facilitating effective decision-making and organizational performance.

Question 8

Using the controlling function, managers monitor and evaluate the organization's strategy to evaluate whether it is working as intended.

Accepted Answer

The controlling function involves monitoring and evaluating the organization's strategy to ensure it aligns with goals and is effective, allowing for adjustments if necessary.

Question 9

The formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization's strategy and structure are working efficiently and effectively are known as ________ systems.
A)operating
B)organizational
C)control
D)recurrent

Accepted Answer

Control systems are designed to help managers assess whether the organization's strategy and structure are functioning as intended, by setting targets, monitoring performance, evaluating outcomes, and providing feedback.

Question 10

The first step in the control process is to evaluate results in terms of performance standards.

Accepted Answer

The first step of the control process involves deciding the standards of performance, goals, or targets that managers will use in the future to evaluate performance.

Question 11

The control system that is typically used in a garment plant to solve problems like substandard inputs, broken machine parts, or a worker's skill deficiency to produce a particular type of garment is ________ control.
A)feedforward
B)MBO
C)feedback
D)concurrent

Accepted Answer

The answer of The control system that is typically used...

Question 12

Managers use benchmarking to compare one employee's productivity to that of another employee.

Accepted Answer

Benchmarking is used to compare a company's processes and performance metrics to industry bests or best practices from other companies, not individual employee productivity.

Question 13

Managers use feedforward control to anticipate problems.

Accepted Answer

Feedforward control involves taking proactive measures to prevent potential problems by anticipating them before they occur.

Question 14

Windward Bank set up a management information system that gives its regional managers information about changes in the task environment that may affect the organization at some future time. By using this system, Windward is utilizing ________ control.
A)feedforward
B)feedback
C)bureaucratic
D)MBO

Accepted Answer

Feedforward control involves anticipating problems and taking preventive measures before they occur, which aligns with the system Windward Bank set up to monitor changes in the task environment.

Question 15

Gazelle Computers monitors the number of customer returns for each product model to track when the organization is producing a large number of defective products. In this case, Gazelle is using ________ control.
A)feedforward
B)concurrent
C)MBO
D)feedback

Accepted Answer

Feedback control involves monitoring outputs or results to determine if a process is meeting desired standards, such as tracking customer returns to identify defects.

Question 16

A person who works for a company and works to create new or improved products for that company is an example of an intrapreneur.

Accepted Answer

An intrapreneur is an employee within a company who is tasked with developing innovative ideas or projects, similar to an entrepreneur but within the confines of the organization.

Question 17

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ________ control.
A)feedforward
B)concurrent
C)feedback
D)bureaucratic

Accepted Answer

Feedforward control is used in the input stage to anticipate problems and take corrective action before the process begins.

Question 18

At the output stage, managers usually utilize ________ control.
A)MBO
B)bureaucratic
C)feedforward
D)feedback

Accepted Answer

Feedback control is used at the output stage to assess the results and make necessary adjustments.

Question 19

The control system that managers use at the conversion stage of transforming raw materials into finished goods is ________ control.
A)feedforward
B)bureaucratic
C)concurrent
D)feedback

Accepted Answer

Concurrent control is used during the conversion stage to monitor and adjust ongoing activities and processes to ensure that production is on track.

Question 20

The inventory turnover ratio is an example of the activity ratio of an organization.

Accepted Answer

The inventory turnover ratio measures how efficiently a company manages its inventory, which is a key aspect of its operational activity, making it an activity ratio.

Quiz 8: Control, Change, and Entrepreneurship

The process by which managers monitor and regulate how efficiently and effectively an organization and its members are performing the activities necessary to achieve organizational goals is known as

Control by means of a comprehensive system of rules and standard operating procedures that shape and regulate the behavior of divisions, functions, and individuals is known as bureaucratic control.

Futura Fabricators gives specifications to its suppliers of raw materials in an attempt to improve the quality of those raw materials and to minimize and anticipate the problems they are likely to face in the conversion process. This is an example of ________ control.

Adaptive cultures are those whose values and norms help an organization to build momentum and to grow and change as needed to achieve its goals and be effective.

Standard operating procedures are mechanisms for clan control.

Output control procedures are used at every management level of an organization.

Using the controlling function, managers monitor and evaluate the organization's strategy to evaluate whether it is working as intended.

The formal target-setting, monitoring, evaluation, and feedback systems that provide managers with information about whether the organization's strategy and structure are working efficiently and effectively are known as ________ systems.

The first step in the control process is to evaluate results in terms of performance standards.

The control system that is typically used in a garment plant to solve problems like substandard inputs, broken machine parts, or a worker's skill deficiency to produce a particular type of garment is ________ control.

Managers use benchmarking to compare one employee's productivity to that of another employee.

Managers use feedforward control to anticipate problems.

Windward Bank set up a management information system that gives its regional managers information about changes in the task environment that may affect the organization at some future time. By using this system, Windward is utilizing ________ control.

Gazelle Computers monitors the number of customer returns for each product model to track when the organization is producing a large number of defective products. In this case, Gazelle is using ________ control.

A person who works for a company and works to create new or improved products for that company is an example of an intrapreneur.

The type of control that managers typically use in the input stage of the process of transforming raw materials into finished goods is ________ control.

At the output stage, managers usually utilize ________ control.

The control system that managers use at the conversion stage of transforming raw materials into finished goods is ________ control.

The inventory turnover ratio is an example of the activity ratio of an organization.