Question 1

The set of values, norms, and expectations of behavior that control the ways in which workers interact with one another within the organization is known as
A)managerial objectives.
B)organizational culture.
C)clan control.
D)adaptive culture.

Accepted Answer

Organizational culture refers to the shared values, norms, and expectations that influence how employees interact and work together within an organization.

Question 2

When an organization has a culture that leads to values and norms that fail to motivate or inspire employees, eventually leading to stagnation and often failure over time, that company has a(n)________ culture.
A)adaptive
B)inert
C)communal
D)bureaucratic

Accepted Answer

An inert culture is one that lacks the ability to motivate or inspire employees, leading to stagnation and potential failure over time.

Question 3

Santiago has taken a new job as the general manager at Durwood Industries, which designs and manufactures custom cabinets. He is replacing Evan, who recently retired. Santiago has already set a company-wide goal of increasing efficiency and reducing waste. Unfortunately, Santiago has inherited a heavily bureaucratic work culture governed by byzantine rules. Evan mainly managed by actively overseeing his employees, but from the employee's lack of motivation, Santiago can tell that this approach is no longer working. Based on what you know about behavior control, what solution should Santiago implement to increase employee engagement and productivity?
A)He should have floor managers and employees jointly set goals that describe what employees can personally do to reduce waste and then periodically check in with them to monitor their progress.
B)He should require employees to turn in a report at the end of every week that details the number of cabinets they completed, the amount of materials they used, and how many pounds were thrown away.
C)He should sits in on team meetings and encourage employees to vent their frustrations with Evan's way of doing things so that whatever Santiago implements looks good in contrast.
D)Since team leaders and lower-level managers have so much responsibility, Santiago should resist asserting his authority and instead focus on keeping clients happy.

Accepted Answer

By involving employees in goal-setting and monitoring progress, Santiago can increase engagement and motivation, leading to improved productivity and reduced waste.

Question 4

Ysabel has just been hired in the advertising department at Ingenue, a cosmetics and skincare company. The environment at her new job could not be more different from her old one. At her old company, workers sat in closed-off cubicles or glassed-in offices, whereas Ingenue has fun decor and an open office plan. Managers have regular one-on-one meetings with employees to discuss career development and offer mentoring, and the company offers regular classes and workshops. The emphasis is on creativity and collaboration, and teams celebrate each other's accomplishments with spontaneous parties and excursions. What else is likely true about Ysabel's new job?
A)Ysabel does not know much about company values because it is taken for granted that everyone knows what they are.
B)The managers in the advertising department allow Ysabel and her co-workers to make certain decisions, such as angles for ad campaigns.
C)The managers constantly talk about excellence, and Ysabel's team is expected to submit ad proposals that are more like finished products than rough drafts.
D)It is expected that Ysabel's team will stay late and even come in on the weekends whenever the company releases a new lotion or other product.

Accepted Answer

The open office plan, emphasis on creativity and collaboration, and regular one-on-one meetings suggest a culture that values employee input and decision-making, making it likely that Ysabel and her co-workers have some autonomy in their work.

Question 5

Jae-Kyu, a worker at Chelsea Motor Scooters, comes up with a new way to attach the fuel injection system to the motor, increasing the efficiency of the assembly process. The managers instruct all employees to attach fuel injection systems the same way so that every car comes off the assembly line with its fuel injection system attached in the new way. The managers are using ________ control.
A)bureaucratic
B)clan
C)output
D)input

Accepted Answer

Bureaucratic control involves using rules, regulations, and formal authority to guide performance. In this case, the managers are implementing a standardized procedure for attaching the fuel injection system, which aligns with bureaucratic control.

Question 6

Which of the following problem is most likely to occur when a company becomes overly bureaucratic?
A)Employees eventually rebel against the rules.
B)The company becomes less efficient over time.
C)It leads to a toxic work culture and more turnover.
D)Employees stop thinking for themselves.

Accepted Answer

The answer of Which of the following problem is most...

Question 7

Companies with an inert culture
A)closely supervise their employees within a hierarchical system.
B)develop long-term career paths for their employees.
C)invest heavily in training and development of employees.
D)encourage the development of supportive work attitudes and behaviors.

Accepted Answer

Inert cultures are typically characterized by rigid structures and close supervision, often within a hierarchical system, rather than focusing on employee development or supportive work environments.

Question 8

In an adaptive culture, employees often receive rewards based on their
A)performance.
B)commitment.
C)seniority.
D)popularity.

Accepted Answer

In an adaptive culture, employees are rewarded based on their performance, as this encourages them to continuously improve and adapt to changing circumstances.

Question 9

Top managers in a company decide between themselves to implement an employee stock ownership plan for all their employees. This is an example of a company taking a
A)top-down approach to promote adaptive culture.
B)bottom-up approach to promote adaptive culture.
C)top-down approach to promote inert culture.
D)bottom-up approach to promote inert culture.

Accepted Answer

A top-down approach involves decisions made by top management and then communicated down the hierarchy. Implementing an employee stock ownership plan can promote an adaptive culture by aligning employees' interests with the company's success.

Question 10

Which of the following is true of an adaptive work culture?
A)There is a strong emphasis on close supervision of workers.
B)Employees are not rewarded on their performance.
C)Cross-functional team structures are often used.
D)The company sticks to tried and true methods of doing things.

Accepted Answer

Adaptive work cultures often use cross-functional team structures to encourage collaboration, innovation, and flexibility in problem-solving.

Question 11

When actions are performed by employees the same way time and time again and the outcomes of their work are predictable, employee behavior is
A)generalized.
B)standardized.
C)maximized.
D)minimized.

Accepted Answer

Standardized behavior refers to actions performed consistently and predictably, leading to uniform outcomes.

Question 12

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as
A)norm enforcement.
B)adaptive learning.
C)organizational learning.
D)clan control.

Accepted Answer

Organizational learning is the process where managers enhance members' abilities to understand and respond to changing conditions effectively.

Question 13

Which of the following stages in making organizational change includes deciding whether change will occur from the top down or from the bottom up?
A)assess the need for change
B)decide on the change to make
C)implement the change
D)evaluate the change

Accepted Answer

The answer of Which of the following stages in making...

Question 14

________ tends to be the first type of control that all managers use to evaluate performance.
A)Direct supervision
B)Management by objectives
C)Output control
D)Bureaucratic control

Accepted Answer

Output control is often the first type of control used by managers to evaluate performance because it involves setting measurable standards and assessing whether those standards are met.

Question 15

Which of the following stages in making organizational change includes benchmarking?
A)assess the need for change
B)decide on the change to make
C)implement the change
D)evaluate the change

Accepted Answer

The answer of Which of the following stages in making...

Question 16

The aspects of organizational functioning that are affected by organizational change
A)include organizational culture and strategies.
B)include response to opportunities but not threats.
C)exclude the human resource management system.
D)exclude communication, motivation, and leadership.

Accepted Answer

Organizational culture and strategies are both aspects of organizational functioning that can be affected by organizational change.

Question 17

The control that is imposed on workers within the organization by the shared values, norms, standards of behavior, and expectations is ________ control.
A)bureaucratic
B)operating
C)clan
D)leverage

Accepted Answer

Clan control refers to the regulation of behavior within an organization through shared values, norms, and expectations, fostering a sense of community and alignment among employees.

Question 18

In companies that have an adaptive culture, employees are
A)content to be told what to do during work hours.
B)not motivated to perform beyond minimum requirements.
C)closely supervised within a hierarchical authority.
D)likely to have long-term career paths to follow.

Accepted Answer

In companies with an adaptive culture, employees are encouraged to be proactive, innovative, and flexible, which often leads to long-term career development opportunities.

Question 19

Which of the following happens in the conversion stage?
A)anticipating possible problems
B)managing problems as they occur
C)dealing with problems that have arisen
D)managing without correction of problems

Accepted Answer

The answer of Which of the following happens in the...

Question 20

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors, that company has a(n)________ culture.
A)dynamic
B)bureaucratic
C)adaptive
D)normative

Accepted Answer

The answer of When an organization has a strong and...

Quiz 8: Control, Change, and Entrepreneurship

The set of values, norms, and expectations of behavior that control the ways in which workers interact with one another within the organization is known as

When an organization has a culture that leads to values and norms that fail to motivate or inspire employees, eventually leading to stagnation and often failure over time, that company has a(n) ________ culture.

Which of the following problem is most likely to occur when a company becomes overly bureaucratic?

Companies with an inert culture

In an adaptive culture, employees often receive rewards based on their

Top managers in a company decide between themselves to implement an employee stock ownership plan for all their employees. This is an example of a company taking a

Which of the following is true of an adaptive work culture?

When actions are performed by employees the same way time and time again and the outcomes of their work are predictable, employee behavior is

The process through which managers try to increase members' abilities to understand and appropriately respond to changing conditions is known as

Which of the following stages in making organizational change includes deciding whether change will occur from the top down or from the bottom up?

________ tends to be the first type of control that all managers use to evaluate performance.

Which of the following stages in making organizational change includes benchmarking?

The aspects of organizational functioning that are affected by organizational change

The control that is imposed on workers within the organization by the shared values, norms, standards of behavior, and expectations is ________ control.

In companies that have an adaptive culture, employees are

Which of the following happens in the conversion stage?

When an organization has a strong and cohesive organizational culture that controls employee attitudes and behaviors, that company has a(n) ________ culture.